The following “Terms and Conditions" is set to govern the use of and purchase of products and services from EcoWay Travel website – www.ecowaytravel.com – (hereinafter referred to as Site, We, Us, Our). This is subject to change without notice to be suitable with local regulations and laws at the temporary time.
You agree to use the Site for lawful purposes. If you plan to or are committing any deeds that may hamper or affect the performance of the website, or transmit contents that are harmful, abusive, vulgar, discriminative, hateful, you must leave immediately.
Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by EcoWay.
Unless otherwise stated, purchases made through EcoWay ‘s website are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of EcoWay.
Kindly notice that our prices are not inclusive of transfer fees levied by your bank and oversea bank – please ask your bank to transfer the sum prior deduction or any shortfall.
We reserve the right to release part or full booking if the deposit is not completed as deadline.
III. PAYMENT METHOD
We accept online payment by credit card with ONEPAY, a secured payment gateway for Master Card, Visa, and American Express. We will send you secured payment links once you accept this method.
You can also choose payment by Bank Transfer, Western Union. Please, kindly note that the payment fees are not inclusive in price.
You can choose to pay the remainder of your balance by cash or credit card at our office in Hanoi or on tour. For credit card payments, a 3% bank fee is added for each transaction.
Policy for Ninh Binh 1 day Tour:
Child from 10 and above charge as adult
Child from 5 to 9 charge 75% adult
Child under 5 free charge
2 adults only share with 1 child. The second child will be charged 75% adult
Whilst we manage to reserve all the proposed services for our clients, we reserves the right to make changes of equivalent services in case transportation/ accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible.
If we are unable to provide confirmed services, an alternative service or an alternative departure date will be offered subject to availability. If this alternative date or the alternative service is not acceptable to our clients will be refunded.
From time to time there may be information on our site that contains typographical errors, inaccuracies, or omissions about product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
We do not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
We will not take any responsibility for any injury, damage, death, loss, accident or delay caused by threat of wars, civil strife, industrial disputes, natural disasters or terrorism.
We will take no responsibility for any omission, delay, re-touring, additional expenses, or other resulting from improper health, necessary documents to enter or depart a country, or acts by any government authority.
We reserve the right to decline your booking if we have caused to believe that you might pose a threat to public safety and/or security in Vietnam.
For further information about our company, visit www.ecowaytravel.com
VIII. SHUTTLE BUS SERVICE:
Unless otherwise stated, all shuttle bus service are operated by our company. The pick up point is limitted to hotels in the center only with few exceptions made by the us. If you are leaving from the airport or train station or staying in a hotel outside of center, you are responsible for arranging your own transfer to the pick up points to be picked up by shuttle bus.
Visa to Vietnam:
Please note that visa is not normally included in our tour program, if you request a visa on arrival, please contact our travel consultant before your arrival.
During your tour, should any problems arise, please inform your tour guide or tour operator as soon as possible so that we can solve the problem for you.
If the problem could not be resolved on your tour, please call our Operation Manager as soon as possible at 09-12 219 633, or direct email at [email protected] and give us some time to rectify the situation.
Once we confirm the reservation with you, all possible care is taken to ensure that the services supplied maintain the highest possible standards and follow what we describe in the itinerary. However, we are not responsible for any problems arising from the booking or services that we do not directly control.
Please pay attention to your valued properties. We have no responsibility for the loss or damage of luggage due to the delay, accident, natural disaster or political actions, except for the properties kept in our security boxes at our reception desk on board.
We have no responsibility for any mental or physical injury, illness, loss or death when such damages were neither the result of a physical injury to the Passenger, nor the result of that passenger having been not at actual risk of physical injury, nor intentionally inflicted by us.
If there is a dispute among a passengers – EcoWay Travel/or a third party, Vietnamese law will be applied.